When it comes to offering a product and service, the first tribulation a staff will face is setting a standard of quality. What caliber of excellence will we take on in our product preparation and service? What will make us stand out? How can we make people excited over a cup of coffee or tea or a latte? These questions are one of the first stages in research and development when considering menu items and how we want our clientele to perceive us as a local business worth coming to. We ensure that everything we serve is set to a certain standard that makes us proud to serve it, and we are confident that our our effort to do so will make our service desirable to customers.
The next big question comes next; How do we do that again? How can we ensure that such a level of quality and control is replicable, and we can ensure the same quality and care goes into every cup we serve to a customer? How do we make what we do consistent?
In short; we taste a lot of coffee.
Keeping things consistent in a busy shop environment takes a lot of effort. We are relied upon to produce a product and service that will always be delicious
Hayden Kaye is our Master Roaster and head of the Say Interesting Stuff department.