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Boxwood Coffee Roasters
Terms of Service

 

Boxwood Coffee Roasters Terms of Service

 

Effective Date: April 11, 2025

 

Welcome to Boxwood Coffee Roasters! These Terms of Service (“Terms”) govern your use of our services, including our cafes located at 17 Beechwood Rd, Summit, NJ, 143 E Broad St, Westfield, NJ, and 18 Elm St, Florham Park, NJ, our website (www.boxwoodcoffee.com), our mobile app, online ordering platform, events (e.g., Open Mic Night, Quiz Night), and wholesale services (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

 

1. Use of Services

  • Eligibility: You must be at least 13 years old to use our Services. If under 18, you must have parental consent.

  • Permitted Use: You may use our Services to order coffee, tea, food, or merchandise, attend events, access our mobile app, or inquire about wholesale partnerships for personal or business purposes, in compliance with these Terms and applicable laws.

  • Prohibited Conduct: You agree not to:

    • Use our Services for unlawful, fraudulent, or harmful activities.

    • Disrupt or interfere with our website, app, or operations (e.g., hacking, spamming).

    • Misrepresent your identity or provide false information during ordering or event registration.

    • Resell our products or services without express permission (except for authorized wholesale partners).

2. Orders and Payments

  • Online and In-Store Orders:

    • All orders are subject to availability. We reserve the right to refuse or cancel orders due to stock issues, pricing errors, or suspected fraud.

    • Prices are listed in U.S. dollars and exclude taxes or delivery fees unless stated. Prices may change without notice.

    • You are responsible for providing accurate order details (e.g., delivery address, contact information). We are not liable for delays or errors due to incorrect information.

  • Payment:

    • We accept payments via credit/debit cards, mobile payment apps, or other methods indicated at checkout or in-store.

    • By providing payment information, you confirm you are authorized to use the payment method.

    • For online orders, payment is processed securely by third-party providers (e.g., DoorDash or our payment processor). We do not store your payment details.

  • Refunds and Returns:

    • In-store purchases are non-refundable unless the product is defective or incorrect. Contact us within 24 hours for issues.

    • Online orders may be eligible for refunds per our Return Policy (available at checkout or upon request). Coffee beans and perishable items are generally non-returnable unless defective.

    • Event tickets are non-refundable unless the event is canceled, in which case we’ll issue a refund or credit.

3. Events

  • Registration: Some events (e.g., coffee tastings, live music) require registration or ticket purchase. You must provide accurate details and comply with event rules.

  • Conduct: You agree to behave respectfully at our events. We may remove attendees for disruptive behavior without refund.

  • Media: By attending our events, you consent to being photographed or recorded for promotional purposes unless you notify us otherwise in advance.

  • Cancellations: If we cancel an event, we’ll notify you and offer a refund or credit. We’re not responsible for travel or incidental costs.

4. Mobile App

  • Access: Our mobile app allows you to order, track purchases, or receive promotions. You must create an account and maintain accurate login details.

  • License: We grant you a non-exclusive, revocable license to use the app for personal use. You may not modify, distribute, or reverse-engineer the app.

  • Updates: We may update or discontinue the app at any time. You’re responsible for keeping the app updated to maintain functionality.

5. Wholesale Services

  • Inquiries: Wholesale partnerships are subject to approval. You must provide accurate business information during inquiries.

  • Agreements: Approved partners will enter a separate wholesale agreement outlining pricing, delivery, and terms.

  • Use of Products: Wholesale customers agree to store and handle our coffee products per our quality guidelines to maintain brand standards.

6. Intellectual Property

  • Ownership: All content on our website, app, and in our cafes (e.g., logos, coffee blend names, photos, menus) is owned by Boxwood Coffee Roasters or our licensors and protected by copyright, trademark, and other laws.

  • Use: You may not copy, reproduce, or distribute our content without permission, except for personal, non-commercial use (e.g., sharing a menu photo with friends).

  • Feedback: If you provide feedback or suggestions, we may use them without obligation or compensation.

7. Third-Party Services

  • Our Services may involve third parties, such as DoorDash for deliveries or payment processors. These providers have their own terms, which you agree to follow when using their services through us.

  • We’re not responsible for third-party performance, outages, or errors (e.g., delivery delays), though we’ll work to resolve issues where possible.

8. Disclaimers

  • As-Is Services: Our Services are provided “as is” without warranties, express or implied, including for merchantability or fitness for a particular purpose.

  • Product Descriptions: We strive for accuracy in menus and product details but do not guarantee exact matches (e.g., flavor profiles may vary due to bean sourcing).

  • Allergies: We handle allergens like dairy, nuts, and gluten in our cafes. Notify us of allergies when ordering, but we cannot guarantee allergen-free products.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Boxwood Coffee Roasters, its owners, employees, or affiliates are not liable for indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of our Services.

  • Our total liability for any claim is limited to the amount you paid us for the specific Service (e.g., cost of an order or event ticket).

  • We’re not responsible for delays, losses, or damages due to events beyond our control (e.g., weather, supply chain issues).

 

10. Termination

  • We may suspend or terminate your access to our Services (e.g., website, app, or events) if you violate these Terms, engage in harmful conduct, or for any reason at our discretion.

  • You may stop using our Services at any time by discontinuing access or contacting us to delete your account.

11. Governing Law and Disputes

  • Law: These Terms are governed by the laws of New Jersey, USA, without regard to conflict-of-law principles.

  • Disputes: Any disputes arising from these Terms or our Services will be resolved in state or federal courts in Union County, NJ. You agree to this jurisdiction and waive objections to venue.

  • Informal Resolution: Before pursuing legal action, please contact us to resolve issues informally.

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12. Changes to Terms

We may update these Terms to reflect changes in our Services or legal requirements. We’ll notify you of significant changes by posting the revised Terms on our website or via email. Your continued use after changes constitutes acceptance.

 

13. Contact Us

For questions, concerns, or disputes about these Terms, please contact:

  • Email: events@boxwoodcoffee.com

  • Phone: (908) 219-4076

  • Mail: Boxwood Coffee Roasters, 17 Beechwood Rd, Summit, NJ 07901

Thank you for being part of the Boxwood Coffee Roasters community. We’re thrilled to share our coffee with you!

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Boxwood Privacy Policy

 

Boxwood Coffee Roasters Privacy Policy

 

Effective Date: April 11, 2025

 

At Boxwood Coffee Roasters, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (www.boxwoodcoffee.com), interact with us at our cafes in Summit or Westfield NJ, use our mobile app, or engage with our services, including online ordering, event registrations, or wholesale inquiries. By using our services, you agree to the practices described in this policy.

 

1. Information We Collect

We collect information to provide you with the best coffee experience, improve our services, and connect with our community. The types of information we may collect include:

 

  • Personal Information:

    • Name, email address, phone number, and mailing address when you place an online order, sign up for events (e.g., Open Mic Night or Quiz Night), contact us via our website’s contact form, or register for our wholesale services.

    • Payment information (e.g., credit card details) when you make purchases in-store, online, or through our mobile app. Payment data is processed securely by our third-party payment processors and is not stored by us.

  • Non-Personal Information:

    • Browsing data, such as IP address, browser type, device information, and pages visited on our website, collected via cookies and similar technologies to enhance your online experience.

    • General preferences, such as coffee or tea orders, to personalize your visits and recommend products.

  • Event and Community Interaction:

    • Information you provide when registering for events, such as dietary preferences or feedback, to ensure a welcoming and tailored experience.

    • Photos or videos taken at our events (e.g., live music or coffee tastings), which may be shared on our social media with your consent.

  • Wholesale and Business Inquiries:

    • Business name, contact details, and operational information when you inquire about our wholesale coffee services.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you place an order, fill out a contact form, sign up for events, download our mobile app, or interact with us in our cafes.

  • Automatically: Through cookies, analytics tools (e.g., Google Analytics), and similar technologies when you visit our website or app to understand how you engage with our services.

  • From Third Parties: From partners like DoorDash for online orders, social media platforms when you follow or interact with us, or payment processors to complete transactions.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including in-store purchases, online deliveries, and wholesale partnerships.

  • Communicate with you about your orders, events, promotions, or inquiries.

  • Enhance your experience by personalizing recommendations (e.g., suggesting your favorite pour-over or single-origin coffee).

  • Host community events, such as coffee tastings or live music, and share event highlights with your permission.

  • Improve our website, app, and services by analyzing usage trends and feedback.

  • Send you marketing emails or newsletters about new coffee blends, seasonal offerings, or events (you can opt out at any time).

  • Comply with legal obligations, such as tax reporting or health regulations.

4. How We Share Your Information

We do not sell your personal information. We may share your data only in the following cases:

  • Service Providers: With trusted third parties who help us operate, such as payment processors, delivery services (e.g., DoorDash), website hosting providers, or email marketing platforms. These partners are contractually obligated to protect your data.

  • Event Partners: With collaborators for ticketed events or community activities, only with your consent.

  • Legal Requirements: If required by law, such as in response to a subpoena or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to maintain your privacy.


 

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and understand user behavior. These include:

  • Essential Cookies: To enable core website features, like remembering your cart during checkout.

  • Analytics Cookies: To track site performance and visitor trends anonymously.

  • Marketing Cookies: To deliver relevant ads or promotions based on your interests.

You can manage cookie preferences through your browser settings, but disabling cookies may affect your experience.

 

6. Your Choices and Rights

You have control over your personal information. You may:

  • Opt Out: Unsubscribe from marketing emails using the “unsubscribe” link in our emails or contact us at events@boxwoodcoffee.com.

  • Access or Correct: Request access to or updates to your personal data by contacting us.

  • Delete: Ask us to delete your information, subject to legal retention requirements (e.g., for tax purposes).

  • Do Not Track: We honor Do Not Track signals where applicable, though some third-party tools may not.

Residents of certain regions, like California (CCPA) or the EU (GDPR), may have additional rights, such as requesting a copy of data shared with third parties or restricting certain uses. Contact us to exercise these rights.

 

7. Data Security

We take reasonable steps to protect your information, including encryption for online transactions, secure storage, and access controls. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

 

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we learn such data has been collected, we will delete it promptly.



 

9. International Users

Boxwood Coffee Roasters is based in the United States, and your data will be processed in accordance with U.S. laws. If you access our services from outside the U.S., you consent to the transfer and processing of your data in the U.S., which may have different privacy protections than your country.

 

10. Third-Party Links

Our website or app may link to external sites, such as DoorDash or social media platforms. We are not responsible for their privacy practices. Please review their policies before sharing information.

 

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our website with a new effective date or, where required, by email.

 

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please reach out:

 

  • Email: events@boxwoodcoffee.com

  • Phone: (908) 219-4076

  • Mail: Boxwood Coffee Roasters, 17 Beechwood Rd, Summit, NJ 07901

TERMS & CONDITIONS 

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